York Hotel

Location of hotel is very central just off Orchard Road, Orchard MRT station is within walking distance which make travelling very convenient. Lots of food outlets nearby. Hotel very generous with guests parking. King-Bed Room is considered very spacious.

The staff at the front desk is quite helpful, nice and polite. The cleaning staff is great as well. I have to say that the men that are in charge of the main entrance doors are not really doing their job. They would be standing there and would see you coming in and not help you open the big entrance doors. Sometimes they would even move to the side so you open it for yourself. There was an occasion where there was 2 men next to the doors and they would both just move to the side and not help you with the door even if you had luggage in your hands. I had to one day stay at the lobby to wait for my friends checking in and saw them do this multiple times. In rare instances they would open the door for a person. Im also complaining about this since it happened to me and my friend. I almost tripped with my luggage when checking out because of their lack of help. The location of the hotel is good near orchard. The accommodation is more on the older side but well kept

The spacious room & good service, we were upgraded free on arrival to our surprise 😀 The carpets in the hallway needs to be upgraded..Should have some stuff/ eats in the bar fridge ,rather than being empty & working empty. The late check out was negotiated 1 day ahead at the reception, but on arrival the next day after shopping &being tired , the reception has not updated In the system, hence had to discuss request all over with the customer service reception, as if we hand not discussed earlier & justify our claim. I, in fact, had got a slip from the previous day of the late check out fee of $ 179 appx which was in the room , which I later handed over to the reception. You should have a request form to be filled in at reception for late checkout & fee mentioned to formalise this type of issue to be avoided. We wasted 30 min + in explaining the situation to the reception. This shouldn't have happened.

I like that the toilet in the room has bidet, and that the room is spacious. The breakfast is good; not exceptional, but varied enough not to make you bored. I also like that it is near Paragon mall, and since it is not on the main street, it is quiet at night.

Spacious room